FAQs
Find answers to common questions about our biomass equipment, environmental protection systems, boilers, burners, steam generators, customization, delivery, installation, and after-sales service.
1. What products do you mainly provide?
We mainly provide biomass pellet forming equipment, solid waste treatment equipment, sludge treatment systems, environmental engineering solutions, boilers, hot water boilers, biomass hot air furnaces, burners, steam generators, baghouse dust collectors, and related customized industrial equipment.
2. Can you customize equipment for different projects?
Yes. We can customize equipment according to raw materials, fuel type, production capacity, working temperature, site conditions, voltage, automation requirements, emission standards, and local project needs. Customized drawings and technical proposals can be prepared after requirement confirmation.
3. What information should I provide for a quotation?
Please provide the equipment type, raw material or fuel, required capacity, application, working temperature or pressure, local voltage, installation location, environmental requirements, and any available photos, drawings, or process information. More complete information helps us recommend a more suitable solution.
4. How do you recommend the right equipment model?
Our technical team reviews the customer’s raw material, process flow, output demand, energy source, site layout, and operating conditions. Based on these factors, we recommend suitable equipment models, system configuration, and technical parameters for the project.
5. What is the usual production and delivery time?
Production and delivery time depend on equipment type, order quantity, customization level, material availability, and inspection requirements. Standard equipment usually has a shorter lead time, while customized systems may require additional design and manufacturing time.
6. Do you support international shipping?
Yes. We support international shipment by sea, land, or other suitable transportation methods. Packing, shipping documents, and delivery terms can be arranged according to the contract and customer requirements.
7. Can you provide installation guidance?
We can provide installation drawings, operation manuals, remote technical support, video guidance, and commissioning advice. For some projects, on-site service or local agent support may be arranged according to the project location and contract terms.
8. What after-sales service do you offer?
We provide technical consultation, troubleshooting support, operation guidance, maintenance suggestions, spare parts supply, and long-term service follow-up. Our service goal is to help customers keep equipment running safely, stably, and efficiently.
9. What is your warranty policy?
Warranty terms depend on the equipment type and the confirmed contract. In general, warranty covers manufacturing-related defects within the agreed warranty period. Wear parts, consumables, improper operation, unauthorized modification, and damage caused by unsuitable working conditions are usually not included.
10. Do you supply spare parts?
Yes. We can provide spare parts and wearing parts according to the equipment model and project requirements. We recommend customers keep necessary spare parts in stock for continuous production and easier maintenance.
11. Can you cooperate with local agents or distributors?
Yes. We welcome cooperation with reliable local agents, distributors, engineering companies, and service partners. We can provide product training, technical support, project communication assistance, and cooperation guidance to better serve customers in local markets.
12. How can I start a project inquiry?
You can contact us through the inquiry form, email, or other contact methods listed on our website. Please share your project requirements, and our team will review the information and reply with suitable equipment advice or a customized solution.